V. Support Services and Miscellaneous Information

K. Telephone Service

The telephone system owned by Colgate University is a NEC 2400ICS system. To learn the special features available in the system, as well as the proper use of the telephone, faculty should refer to the first three pages of the Colgate Faculty-Staff Directory.

Dialing capability to outside telephones (off-campus) depends upon the class of service assigned to each telephone. Because of different requirements, not all telephones have the same capability or class of service. Telephones in public areas are restricted to campus use only. Most office telephones may be used for local and long distance calls. Long distance dialing requires a six-digit access code assigned to each faculty and staff member.

The telephone system is a Direct Inward Dialing system which allows outside callers to reach campus offices directly by dialing 228 and the four digit office extension. If individual extensions are not known, the caller may dial area code (315) 228-1000, the university's main number, which is answered by an operator who assists the caller or transfers the call to the desired extension. Outbound calls bypass the switchboard. Calls between campus telephones on the system are dialed directly by using the four-digit extension.

A Colgate staff directory of telephone extension numbers is distributed each fall to all University staff members by the Office of Communications. The directory also contains additional information about telephone service at Colgate.

Questions about telephone service should be directed to the Vice President for Administrative Services. Problems with a telephone should be reported to the university's telephone service provider, Telecommunications Analysis Group (TAG) which is listed in the front of the Faculty-Staff Directory. Persons using Colgate telephones for personal calls are expected to reimburse the University when the monthly statements for each extension are received in the departments.